Shipping policy

At PawArt.ai, we’re committed to making sure you’re 100% happy with your custom pet portrait.

🖼️ Print Orders

Once you place your order, your AI-generated portrait will be created automatically and sent to you for review — usually within 5 minutes, though during busy periods please allow up to 1-2 working days.

We will never print or ship your portrait without your approval, ensuring you receive artwork that meets your expectations in both style and quality.

If you’re not satisfied with the initial preview, you may request another generation. Please note that because the artwork is generated by AI, results can vary based on the image uploaded and other factors — while we’ll always do our best, we cannot guarantee a perfect result in every case.

Once approved, your portrait is printed and dispatched from our UK studio, typically within 24–48 hours.

Please note: Revision requests or multiple generations may extend the overall delivery timeline.

💻 Digital Downloads

If you’ve chosen a digital-only option, your AI-generated artwork will be delivered via email in high-resolution format — perfect for printing, sharing, or framing yourself.

Digital downloads are usually delivered within 5 minutes.

We’re here to make sure every pet parent gets something they truly love — whether that’s a beautifully printed portrait or a stunning digital keepsake.

For support, reach out anytime at info@pawart.ai.